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People, Practice, Profits and Planet.

Join hundreds of accounting professionals in the heart of London's financial district for the 20:20 Innovation Spring Conference.





Tackling sustainability and retention in accountancy

Accounting professionals like you are facing a sustained period of change. At 20:20 Innovation we approach change in a few key ways.

Change brings about challenges. Retaining and attracting the best talent in accounting is necessary for businesses to remain competitive in today’s rapidly changing sustainable environment. Employee retention and employee turnover in accountancy are likely to be impacted by changes to CPD and regulation.

Change, however, also creates opportunities. Accountants who embrace change and incorporate new technologies into their businesses gain a competitive advantage.

The theme of our Spring Conference 2024 is People, Practice, Profits and Planet. A team of highly respected keynote speakers will guide attendees through a whole range of topics, including:

  • New ways of working.
  • Different approaches to attracting and retaining talent.
  • A change in required skill sets.
  • Implementing technology.
  • Ever-growing demands from clients and each other.

Attendees to our Spring Conference will come away from the day understanding how to put people first and how we can make our accounting practices work better for everyone.

20:20 Innovation Spring Conference Pricing

20:20 Innovation members receive exclusive conference discounts. Browse the below pricing options and secure your place.

Membership TypeStandard Price

Platinum Member

Platinum Member (Additional Places)£269
Platinum Member (6+ Places)£199
Premier Plus Member£269
Premier Plus Member (6+ Places)£199
Non-Member (6+ Places)£245

*The total number of free conference places can be used across your 12-month 20:20 Innovation Platinum Membership period based on your membership partner level. Your firm’s Training Co-ordinator or Administrator can advise how many conference places are remaining by visiting ‘Subscriptions’ in their Dashboard. Additional Platinum conference places can be purchased.

Attract and retain accounting talent with a focus on sustainability

Sessions at the 20:20 Innovation Spring Conference will help practicing accountants develop a more modern practice. This will include greater levels of employee engagement and client satisfaction. Other sessions will include smart tech implementation for efficiency and mastering flexible and hybrid working.

If you're an accountant in practice, whether you're a 20:20 Innovation member or not, and you're looking for a day of networking and informative content (with CPD points available to attendees) then the Spring Conference is the ideal destination for you. Rub shoulders with some of the sharpest minds in the industry and share the room with like-minded peers facing down the same challenges as you.

A note from the CEO...

Michael Roberts

Chief Executive Officer

The 20:20 Innovation Spring Conference is set to be a fantastic, informative event that will cater to the changing needs of our members and the wider accountancy community. Don't miss out!

20:20 Innovation Spring Conference Speakers

The 20:20 Innovation Spring Conference will see a line-up of hugely respected and admired keynote speakers from all corners of the accounting industry. Sessions will be hosted by the likes of:

Geoff Ramm

Described by FORBES magazine as ‘A Game Changer’, Geoff Ramm is an inspirational keynote speaker and the creator and author of Celebrity Service & Celebrity Service… Read more

Georgina McLeod

Georgina is a seasoned sustainability consultant and the founder of EthicallyBE, where she guides businesses in sustainability and ESG strategy and compliance. Known for… Read more

Jane van Zyl

Jane joined Working Families as CEO in September 2018. She has 18 years’ experience working in the third sector and has held senior leadership positions at a number of… Read more

John Borland

All of my work is geared towards empowering individuals, teams and whole organisations to become better. From the individual to the team, the boardroom to the entire… Read more

Sharon Cooke

Sharon is a well-known speaker and consultant within the accountancy profession. Sharon is a Chartered Accountant and a Chartered Tax Advisor and speaks on all technical… Read more

David Norris

David has been an audit and financial reporting lecturer and consultant since he left practice in 2000. He has experience of lecturing in many contexts and advising… Read more

Gordon Gilchrist

Gordon Gilchrist is recognised as a global leading consultant to accountancy firms in the areas of marketing, strategic planning, practice management and increasingly… Read more

Ian Fletcher

Ian is a well known lecturer and business consultant and has gained a reputation for his entertaining style and practical approach to practice management. Ian majors in… Read more

Billie Mcloughlin

Billie specialises in helping firms maximise their potential, through optimising the framework around their team, technology and processes. Billie is an ACCA member and… Read more

Dave Goodyear

20:20 Innovation Spring Conference Agenda

09.30 - 09.35

Opening Remarks from CEO Michael Roberts

Michael Roberts

Welcoming delegates to the Spring Conference and outlining the agenda for the day.

09.35 - 10.20

The Modern Accounting Practice

Gordon Gilchrist

Ian Fletcher

In this opening session, Gordon Gilchrist and Ian Fletcher will update us on the latest thinking behind modern practices and the resultant benefits for employee engagement, client satisfaction and practice profit margins. This includes:

  • Working less: how to do it, while continuing to add value to clients.
  • What your clients think of you and why that matters.
  • The 4 rules of profit improvement.

10.20 - 10.50

Efficiency Through Smart Tech

Billie Mcloughlin

In this session, we consider how to take advantage of a future where efficiency, work-life balance, and job satisfaction go hand in hand.

This includes:

  • Learning how to harness tech tools to streamline processes, reduce time input, and boost output.
  • Gaining insights into how technology can facilitate better work-life harmony whilst increasing productivity.
  • Exploring how the right application of technology enhances job satisfaction, creating a more rewarding and fulfilling work environment for all.

10.50 - 11.10

An Introduction to the 20:20 Innovation Spring Conference Sponsors

Billie Mcloughlin

Ian Fletcher

Ian Fletcher and Billie Mcloughlin will introduce us to the conference sponsors and highlight what makes them good partners for 20:20 Innovation member firms.

11.10 - 11.40

Break and Exhibition Time

11.40 - 12.25

Green is the New Gold

Sharon Cooke

Georgina McLeod

Sustainability not only protects our planet. Creating a sustainable practice can also help to develop or enhance a "brand" or culture in a way that can be very attractive to clients and team members.

The development of skills and resources in relation to the environmental, economic and social dimensions can also lay the foundation for a new advisory service to clients.

The collective benefits to the planet, profits and people are known as the 'triple bottom line' and in this session our Technical Director Sharon Cooke looks at what top practices are already doing and introduces leading Sustainability Consultant, Georgina McLeod, to talk about how to practically boost each component of the Triple Bottom Line, whether starting at the beginning or mid-way through the journey.

12.25 - 13.00

Looking from the Outside In

Dave Goodyear

Billie Mcloughlin

When potential new team members or clients research your practice, what do they see?

In this session, we review some best practices for your shop window (your website, your social media and your reception area), including picking up on the themes discussed today. We will also consider where technology and software can help to streamline the process and ensure your firm is attracting the best people and clients.

13.00 - 14.00


14.00 - 14.35

Effective CPD Planning for Future Skills

David Norris

In this session we review the professional CPD requirements but consider how practices can go further and engage with their teams in considering the skills needed to thrive in future. This will also help to drive future recruitment by focussing on what we really need, once we have our practice tech and culture in place.

14.35 - 15.10

Mastering Flexible and Hybrid Working

Jane van Zyl

Flexible and hybrid working is here to stay. In this session we learn from employer support expert Jane van Zyl how to make it work; ensuring an inclusive working environment, a team that is engaged and managers equipped to lead and support in new ways.

15.10 - 15.40

Break and Exhibition Time

15.40 - 16.10

Shining Bright Without Burning Out

John Borland

Wellbeing and mental health are the second highest rated work concern for the future. Statistics show that 61% of employees cite mental health suffering due to work pressures. 71% of employees want their organisations to help them in managing mental health.

In this session, we look at what can be done to secure the health of our individuals and our teams as a whole.

16.10 - 16.55

Celebrity Service

Geoff Ramm

Forbes called our closing speaker ‘A Game Changer’. Geoff Ramm, known as the world's most inspirational customer service speaker, is going to leave us on a high! He is also going to include his ‘internal Celebrity Service’ section which will explore how we can take the principles of celebrity service for clients and apply them to our internal team; ensuring we are a firm that the best people want to work for and shout from the rooftops about.

16.55 - 17.00

Closing remarks from 20:20 Innovation CEO Michael Roberts

If you want to keep up to date with what's happening in the accountancy profession, then you need to attend the 20:20 Innovation conferences. They're excellent and give lots of food for thought!

– Gloria Murray, Murray Associates

20:20 Innovation always provides an informative and positive experience, emphasising what we need to know and telling us how great us accountants are!

– Graham Hunt, Graham Hunt & Co

The 20:20 Innovation conference allows finance professionals to network, meet exhibitors and look forward to changes coming down the track

– Stuart Anthony, Financial Executives Group

20:20 Innovation Spring Conference Venue

Join us and hundreds of like-minded accountancy professionals at the heart of London’s financial district. The address for the conference is:

ETC Venues
155 Bishopsgate

Registration begins at 8:30am and opening remarks from 20:20 Innovation CEO Michael Roberts will kick things off at 9:30am.

You can find directions to the venue here.

Local hotels

20:20 Innovation Spring Conference Exhibitors

Some of the biggest names in accounting are exhibiting at the Spring Conference. If you're interested in exhibiting or would like to discuss sponsorship opportunities, please contact Clair Doyle via clair.doyle@2020innovation.com

20:20 Innovation Spring Conference Enquiries

If you require assistance or any further information on attending the Spring Conference then please don't hesitate to leave your details in the form below and a member of the team will be in contact shortly.

For further details on the conference: