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Terms & Conditions

Throughout this page ‘we’ and ‘us’ should be read as referring to 20:20 Innovation Training Limited.

1. Help us to give you the best service

1.1 We are committed to providing you with a high-quality service that is both efficient and effective. If, at any point you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know by contacting CEO Michael Roberts at michael.roberts@2020innovation.com or by calling 0121 314 2020.

1.2 We will consider carefully any complaint you may make about our services as soon as we receive it and do all we can to explain the position to you. We will acknowledge your complaint within five business days of its receipt and endeavour to deal with your complaint within four weeks.

1.3 Our full Supplier Quality Statement can be viewed here.

2. Data Protection

2.1 In this clause [2], the following definitions shall apply:

  1. a) ‘client personal data’ means any personal data provided to us by you, or on your behalf, for the purpose of providing our services to you, pursuant to our engagement letter with you;
  2. b) ‘data protection legislation’ means all applicable privacy and data protection legislation and regulations including PECR, the UK GDPR and any other applicable national laws, regulations and secondary legislation in the UK relating to the processing of personal data and the privacy of electronic communications, as amended, replaced or updated from time to time;
  3. c) ‘controller’, ‘data subject’, ‘personal data’, and ‘process’ shall have the meanings given to them in the data protection legislation;
  4. d) ‘UK GDPR’ means the Data Protection Act 2018 as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 which merge the previous requirements of the Data Protection Act with the requirements of the General Data Protection Regulation ((EU) 2016/679); and
  5. e) ‘PECR’ means the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003).

2.2 We shall each be considered an independent data controller in relation to the client personal data. Each of us will comply with all requirements and obligations applicable to us under the data protection legislation in respect of the client personal data.

2.3 You shall only disclose client personal data to us where:

  1. a) you have provided the necessary information to the relevant data subjects regarding its use (and you may use or refer to our privacy policy available at https://www.the2020group.com/privacy-policy/ for this purpose);
  2. b) you have a lawful basis upon which to do so, which, in the absence of any other lawful basis, shall be with the relevant data subject’s consent; and
  3. c) you have complied with the necessary requirements under the data protection legislation to enable you to do so.

2.4 Should you require any further details regarding our treatment of personal data, please contact us at data.controller@2020Innovation.com and we’ll respond.

2.5 We shall only process the client personal data:

  1. a) in order to provide our services to you and perform any other obligations in accordance with our engagement with you;
  2. b) in order to comply with our legal or regulatory obligations; and
  3. c) where it is necessary for the purposes of our legitimate interests and those interests are not overridden by the data subjects’ own privacy rights. Our privacy policy (available at https://www.2020innovation.com/privacy-policy/) contains further details as to how we may process client personal data.]

2.6 For the purpose of providing our services to you, we may disclose the client personal data to our regulatory bodies or other third parties (for example, our professional advisors or service providers). The third parties to whom we disclose such personal data may be located outside of the United Kingdom. We will only disclose client personal data to a third party (including a third party outside of the UK) provided that the transfer is undertaken in compliance with the data protection legislation.

2.7 We may disclose the client personal data to other third parties in the context of a possible sale, merger, restructuring or financing of or investment in our business. In this event we will take appropriate measures to ensure that the security of the client personal data continues to be ensured in accordance with data protection legislation. If a change happens to our business, then the new owners may use our client personal data in the same way as set out in these terms.

2.8 We shall maintain commercially reasonable and appropriate security measures, including administrative, physical and technical safeguards, to protect against unauthorised or unlawful processing of the client personal data and against accidental loss or destruction of, or damage to, the client personal data.

2.9 In respect of the client personal data, provided that we are legally permitted to do so, we shall promptly notify you in the event that:

  1. a) we receive a request, from or on behalf of a relevant data subject, to exercise their data subject rights under the data protection legislation or a complaint or any adverse correspondence in respect of our processing of their personal data;
  2. b) we are served with an information, enforcement or assessment notice (or any similar notices), or receive any other material communication in respect of our processing of the client personal data from the Information Commissioner’s Office or any other supervisory authority ); or
  3. c) we reasonably believe that there has been any incident which resulted in the accidental or unauthorised access to, or destruction, loss, unauthorised disclosure or alteration of, the client personal data

Electronic and other communication

3.1 Unless you instruct us otherwise, we may, if appropriate, communicate with you and with third parties by email or other electronic means. The recipient is responsible for virus checking emails and any attachments.

3.2 With electronic communication, there is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception by third parties. We use virus-scanning software to reduce the risk of viruses and similar damaging items being transmitted in emails or by electronic storage devices. Nevertheless, electronic communication is not totally secure and we cannot be held responsible for damage or loss caused by viruses or for communications which are corrupted or altered after despatch. Nor can we accept any liability for problems or accidental errors relating to this means of communication, especially in relation to commercially sensitive material. These are risks you must bear in return for greater efficiency and lower costs. If you do not wish to accept these risks, please let us know and we will seek to agree alternative processes.

3.3 Any communication by us with you sent through the postal system is deemed to arrive at your postal address two working days after the day the document was sent.

20:20 Innovation Training Limited (20:20 Innovation)

1. General

By using the 20:20 Innovation web site you agree to be bound by the terms and conditions in this agreement.

20:20 Innovation reserve the right to modify, change or substitute or remove without notice any information on the web site at any time.

20:20 Innovation will use best endeavours to keep the site running and provide access to users. However, the web site may be suspended, restricted or terminated from time to time due to a variety of reasons.

2. User name and password

For member only areas you will need to register with 20:20 Innovation and set up a user name and password. The user name and password are specific to you and are not transferable.

Your user name and password are needed so that 20:20 Innovation can identify you. You are responsible for any purchases and payments due for products and services accessed through the web site by anyone using your username and password. Any breach of security of the user name and password should be notified to 20:20 Innovation immediately.

You may not adapt or circumvent the systems in place in connection with the web site to access the web site other than through the normal operation of logging in with your user name and password.

3. Use of Cookies

Cookies provide information regarding the computer used by a visitor. 20:20 Innovation may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

20:20 Innovation may gather information about your general internet use by using Cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the settings section of your computer. For more information please read the advice at AboutCookies.org.

Please see further details about Cookies in our Privacy Policy.

4. Use of Your Information and Privacy Policy

20:20 Innovation never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services. Your details will only ever be passed to third parties at your specific request, either verbally or in writing to a member of the 20:20 Innovation team or by you requesting your details are passed via a 20:20 Innovation web site link. All permissions to pass information to third parties are recorded by 20:20 Innovation to avoid any doubt.

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

Please see our Privacy Policy for further details.

5. Virus and user protection

20:20 Innovation makes every effort to check and test material before it is published on the web site. However, we recommend users run an anti virus program on all material downloaded from the web site. 20:20 Innovation cannot accept any responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using or down-loading material from the 20:20 Innovation web site.

6. Reciprocal links

The 20:20 Innovation web site contains reciprocal links to third parties. It is 20:20 Innovation policy to obtain permission to link to other web sites. 20:20 Innovation cannot be held responsible for the contents or reliability of the linked web site and does not necessarily endorse the content or views expressed within them. Listing should not be taken as endorsement of any kind. 20:20 Innovation does not guarantee that these links will work at all times and 20:20 Innovation has no control over the availability of the linked pages.

7. Images and logos

The copying and use of the 20:20 Innovation logo and other related text, is not permitted without the express and prior approval of the 20:20 Innovation Operations Director. Please let us have your organisation’s details and how and why you wish to use the logo.

8. Access termination

20:20 Innovation reserves the right to terminate access to the web site and the services within it without prior notice for breach of any of the listed terms and conditions or payment for membership, goods and services is not received within 30 days of any invoice.

20:20 Innovation may also terminate your access to the web site without prior notice to you where:

  • an event occurs which is beyond our reasonable control or that of our web site provider which in either case prevents 20:20 Innovation from continuing the service.
  • you have ceased to trade, become insolvent, or enter into administration.

Members and other customers may terminate the service at any time by giving 20:20 Innovation written notice of termination by email or in writing.

9. Purchases

20:20 Innovation makes every effort to ensure that prices shown on the Website are accurate at the time of you placing an order. If the product or service price is defective in any way, 20:20 Innovation will endeavour to inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling the order. If you cancel the order 20:20 Innovation will refund you for any sum that has been paid by you or debited from your credit card for the product or service(s).

1. Becoming a 20:20 Innovation Member and Payment

Please visit the 20:20 Innovation website at www.2020innovation.com , call the office on T. 0121 314 2020 or email membership@2020innovation.com to become a 20:20 Innovation Member. Payment is required in full or monthly via Direct Debit. Upon receipt of your membership order, you will be emailed a VAT invoice and confirmation in connection with your Membership.

2. Membership Benefits

20:20 Innovation will send you a confirmation email detailing how you access the benefits associated with the membership type you have subscribed to.

3. 20:20 Innovation Membership Subscription Notice

Upon receipt of membership order confirmation, the contract between us for the supply of the membership services shall come into force.

20:20 Innovation will provide the Member with a range of webinars, products and other events outlined on the Membership and Training Programme which can be accessed via its website www.the2020innovation.com.

There are two membership subscriptions available, each with varying benefits as outlined at https://www.2020innovation.com/2020-membership.

The webinars, products and other resources included within the Members subscription are made available to all fee-earners on an “unlimited” basis.

Membership payment method:

  1. Payment in 12 equal monthly instalments. 20:20 Innovation will take payment via its website using Smart Debit as the provider.

Membership payment will attract VAT at the prevailing rate and a VAT invoice for the annual membership subscription will be issued upon receipt of your membership order.

The 20:20 Innovation Member acknowledges that 20:20 Innovation Membership is an annual subscription and can only be cancelled upon 12 months anniversary of the membership order. In the event the Member cancels their Direct Debit before the total annual membership subscription has been paid to 20:20 Innovation, then the Member agrees to settle the remaining balance due to 20:20 Innovation within 28 days of the cancelling the Direct Debit.

In the event the Member cancel their membership subscription then all access to membership benefits including any webinars in the past and in the future will be revoked, including any booked webinars made within a membership subscription. The member agrees to remove any links to 20:20 Innovation related websites, such as Client Resources, Client Learning Centre and 20:20 Innovation Finance from their own website. The member also agrees to remove any resources from its own website, marketing and or social media channels that are included with the membership subscription, including but not limited to, publications, spreadsheets, videos and templates.

4. Fair Usage and Partner Definition

The 20:20 Innovation member is responsible for providing 20:20 Innovation with a current and accurate ‘partner’ headcount at the start of each membership period, for the purposes of establishing membership benefits and pricing. ‘We use partner numbers to broadly estimate the amount of technical training and other support that your firm requires. In terms of defining a partner, we count any partner, director or similar who is a general practice portfolio holder and takes ultimate responsibility for the services provided to their portfolio of clients (without anyone else routinely reviewing their work). This could include both equity and non-equity partners of a partnership and both shareholders and Directors of a company. It would not include managers who hold a portfolio but whose work is all undertaken in the name of and/or reviewed by a separately named partner.

It is acceptable for non-general practice partners to be excluded from the headcount i.e. those who run teams or services outside of taxation, audit, financial reporting, management accounting, advisory and compliance. For example, you may exclude financial services partners, corporate finance partners and HR partners. The managing partner or principal should always be included in the headcount. This can be judgmental and so to ensure full transparency and mutual fairness, we ask you to disclose your headcount basis and assumptions to us, if there is any area of uncertainty. Our friendly team are always on hand to advise and will ensure a consistent and fair approach across our client base.

It is not possible to take out a membership just for a certain person or team. All general practice partners of your firm must be included. Our membership is however very cost competitive and there are a range of ways in which all teams can benefit.

Please inform us of any changes to partner numbers during your membership period. In most cases, this will not affect your membership price but it will enable us to process your next renewal efficiently. We do reserve the right to increase the current membership fee in circumstances of partner growth achieved by acquiring another firm.

Given increasing changes to a ‘typical’ accountancy practice structure, the following maximum whole-firm headcounts apply within each membership band. It is the responsibility of the 20:20 Innovation member to monitor and inform 20:20 Innovation should their whole practice headcounts exceed these numbers:

  • Sole practitioner - 20 individuals
  • 2-5 partner - 100 individuals
  • 6-9 partner - 180 individuals
  • 10-15 partner - 300 individuals

Membership pricing is based on singular practices / legal entities. 20:20 Innovation also offers training and support to networks, associations and other groups or cohorts of practices. Please contact us for pricing and terms in these circumstances.

5. Use of Your Information and Privacy Policy

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Please see our Privacy Policy for further details.

6. Use of Resources

The 20:20 Innovation Member has full rights to use any resources included within 20:20 Innovation Membership on their website, social media and other marketing channels, for as long as they remain a fully paid up member firm.

The 20:20 Innovation Members shall not disclose, release or pass a copy of any templates, resources, or other material to any third party other than a client or prospect without the express permission of 20:20 Innovation Training Ltd.

With the exception of our separate branded marketing product, website and social media services, any imagery provided in marketing content by 20:20 Innovation is indicative of the type of image that you may wish to use only. You remain fully responsible for sourcing a quality and suitable image that your firm is fully licenced to use for its intended marketing activities.

1. Making a Booking and Payment

Please visit the 20:20 Innovation website at www.2020innovation.com , call the office on T. 0121 314 2020 or email webinars@2020innovation.com to make your booking. Payment is required in full and in advance of the event taking place. Once your payment has been received, you will be emailed a VAT invoice and confirmation in connection with your booking.
We accept payment via credit card or BACS payment.

Please also see our Webinars FAQs

2. Webinar Cancellation/Substitutions

To cancel a booked webinar or notify us of a substitute delegate please contact 20:20 Innovation by email at webinars@2020innovation.com. Substitute delegates can be made at any time without charge.

If you have paid to join the webinar (excluding webinars included with 20:20 Innovation membership) the appropriate cancellation charge will apply based on the terms below. Where notice of cancellation is received:

  • More than 14 days before the webinar, you will receive a full refund.
  • Between 14 and 7 days prior to the webinar, you will receive a 50% refund.
  • Less than 7 days before the webinar, no refund will be made.

Cancellations of any webinars that are included with 20:20 Innovation Membership are not entitled to any refund.

3. Notice

20:20 Innovation accept no liability and is not obliged to refund any fees paid in connection with a webinar if the customer cannot access the live event as a result of any technical issues within your organisation.

Furthermore 20:20 Innovation does not accept any liability if there are any technical issues which prevent 20:20 Innovation from broadcasting a live webinar. Every effort will be made to reschedule any events that are postponed for any technical reasons beyond our control.

By registering on our webinars, 20:20 Innovation monitors the number of computers which access the live event to ensure superior audio quality provided to delegates, as each link is intended for use by one person only.

4. Use of Your Information and Privacy Policy

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Please see our Privacy Policy for further details.

1. Making a Booking and Payment

Please visit the 20:20 Innovation website at www.2020innovation.com , call the office on T. 0121 314 2020 or email events@2020innovation.com to make your booking. Payment is required in full and in advance of the event taking place. Once your payment has been received, you will be emailed a VAT invoice and confirmation in connection with your booking.
We accept payment via credit card or BACS payment.

2. Attendance

Where events are free for 20:20 Innovation Members, in order to qualify for free attendance, 20:20 Innovation membership fees should be paid in full at the time of booking. If membership fees are paid monthly via direct debit then a member must remain a member for at least 12 months, otherwise they will be liable to pay the full RRP for the seminar or conference place. Should membership fees be unpaid or your membership subscription has lapsed at the date of the event, 20:20 reserve the right to charge for booked places.

20:20 Innovation are able to offer some events at no charge to 20:20 Innovation Members thanks to the support of our exhibitors who may be in attendance on the day.

Attendees at any 20:20 Innovation events are not permitted to promote products/services without prior notice and permission from 20:20 Innovation.

3. Complimentary Platinum Places at 20:20 Innovation Conferences

Total number of conference places to be used across your 12 month subscription period and are based on your membership partner level as follows:

  • Sole Practitioner – 2 places
  • 2 – 5 Partners – up to 5 places
  • 6 – 9 Partners – up to 9 places
  • 10 – 15 Partners – up to 15 places

4. Event Cancellation/Substitutions

To cancel a booked event or notify us of a substitute delegate please contact 20:20 Innovation by email at events@2020innovation.com. Substitute delegates can be made at any time without charge.

Complementary Conference Places for Platinum Members

If a Platinum Member wishes to cancel complimentary conference booking(s), the appropriate re-allocation of conference places will apply based on when notice of cancellation is received:

  • More than 7 days before the event, the complementary place will be reallocated back to the member in full.
  • 7 days or less before the event, the complementary place will have deemed to have been used and will not be available to use for future events.

Free Events – The appropriate cancellation charge will apply based on the terms below. Where notice of cancellation is received:

  • Less than 5 days before the event, a fee of £30 /£40 plus VAT per person will be invoiced to your firm and will become payable to 20:20 Innovation Training Ltd.

Payable Events – The appropriate cancellation charge will apply based on the terms below. Where notice of cancellation is received:

  • More than 14 days before the event, you will receive a full refund.
  • Between 14 and 7 days prior to the event, you will receive a 50% refund.
  • Less than 7 days before the event, no refund will be made.

5. Notice

It may be necessary to change any aspect of events such as the date/venue or less likely, to cancel it. A full refund and credit note of any attendance fees will automatically be made. 20:20 Innovation Training Ltd does not accept liability for any other claims.

6. Use of Your Information and Privacy Policy

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Please see our Privacy Policy for further details.

Throughout this page ‘we’ and ‘us’ should be read as referring to 2020 Innovation Training Limited.

1. Scope of Services

1.1 In all cases, the detailed scope of our services will be agreed with you by way of engagement letter and consultancy specific confirmations. We require the engagement letter to be signed and returned and confirmation communications agreed to before we commence our services.

1.2 If there are other services that you wish us to carry out which are not listed in the confirmation terms, please let us know and we will discuss with you whether they can be included in the scope of our work. If we agree to carry out additional services for you, we will provide you with a new or amended confirmation terms.

1.3 In the case of cold audit file review services, we reserve the right to amend the scope to a hot audit file review service if a file is presented to us for cold file review before the audit report is signed and issued. In these cases, your firm will be provided with a Hot Audit File Review report. If a Cold Audit File Review report is required for regulatory or other reasons, please talk to us about postponing the booked consultancy, before presenting an incomplete audit file to us. Any postponement is subject to the terms at Section 18 below.

1.4 A person who is not party to the engagement letter shall not have any rights to enforce its terms.

1.5 Ways in which you can help us to give you the best service are set out in the General tab.

2. Reliance on advice

2.1 We will endeavour to record all advice on important matters in writing. Advice given orally is not intended to be relied upon unless confirmed in writing. Therefore, if we provide oral advice (for example, during the course of a meeting or a telephone conversation) and you wish to be able to rely on that advice, you must ask for the advice to be confirmed by us in writing. Advice is valid as at the date it was given.

2.2 We may refer you to selected third parties for technical advice including on, but limited to audit, financial reporting and taxation matters. Any subsequent consulting or advice is under terms agreed between you and the third party. We are not party to that agreement and cannot be held liable for advice given, or not given, as the case may be.

3. Confidentiality

3.1 Unless we are authorised by you to disclose information on your behalf, we confirm that if you give us confidential information we will, at all times, keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to us or our engagement.

3.2 You agree that, if we act for other clients who are or who become your competitors, it will be sufficient for us to take the steps that we consider to be appropriate in order to preserve the confidentiality of information given to us by you. These steps will be the same or similar as we take in preserving the confidentiality of our own information.

3.3 In addition, if we act for other clients whose interests are or may be conflicting to yours, we will manage the conflict by implementing additional safeguards to preserve confidentiality. Safeguards may include measures such as separate teams, physical separation of teams, and separate arrangements for storage of, and access to, information. You agree that the effective implementation of such steps or safeguards will provide adequate measures to avoid any real risk of confidentiality being impaired.

3.4 We may, on occasions, subcontract work on your affairs to other skilled consultants and entities. All such work would continue to be ultimately provided by us and subject to our normal quality control procedures. Your data will not be transferred out of our systems. The subcontractors will be bound by our client confidentiality terms.

3.5 We reserve the right to list names of our clients for promotional purposes.

3.6 Where we make use of external or cloud-based systems, we will ensure confidentiality of your information is maintained.

3.7 This applies in addition to our obligations on data protection as set out in the General tab.

4. Conflicts of interest

4.1 We will inform you if we become aware of any conflict of interest in our relationship with you or in our relationship with you and another client, unless we are unable to do so because of our confidentiality obligations. We have safeguards that can be implemented to protect the interests of different clients if a conflict arises. If conflicts are identified which cannot be managed in a way that protects your interests, we regret that we will be unable to provide further services.

4.2 If there is a conflict of interest that is capable of being addressed successfully by the adoption of suitable safeguards to protect your interests, we will adopt those safeguards. During and after our engagement, you agree that we reserve the right to act for other clients whose interests are or may compete with or be adverse to yours, subject, of course, to our obligations of confidentiality and the safeguards set out in the section on confidentiality above.

5. Retention of records

5.1 You have a legal responsibility to retain documents and records relevant to your affairs. During the course of our work we may collect information from you and others relevant to our assignment. We will return any original documents to you following the completion of our assignment.

5.2 Where we have been given access to your working papers for the purposes of a remote review, this access should be removed by you once the final consultancy report has been issued. If we have direct access to original client files, we will securely delete them from our servers within three months of the review date.

5.3 Where we undertake a postal review, we will confirm all postal arrangements with you in writing and ask you to confirm your acceptance to them. We will use full tracking options but cannot bear the risk of loss of file in transit. We will ask you to arrange the initial delivery of files to us and will supply you with written confirmation of the destination address and date on which the package should arrive. The destination address will be our business address or the home address of one of our consultants. We will agree a return date with you and arrange the return delivery of the package to your business or other agreed address. All postal expenses incurred by us will be added to the consultancy invoice.

5.4 Although certain documents may legally belong to you, we may destroy correspondence and other papers that we store electronically or otherwise that are more than seven years old, except documents we think may be of continuing significance. You must tell us if you wish us to keep any document for any longer period.

6. Consultancy Reports

6.1 As we undertake activities to meet the scope of the agreed consultancy and review service, advice and reports may, from time-to-time, be given or issued in draft. These will always be followed with final reports, which will always prevail over earlier written or oral statements.

6.2 Consultancy reports will usually be made available by us within 10 working days of completion of our agreed assignment. Unless otherwise agreed, the consultancy reports will be made available by way of secure download.

6.3 Consultancy reports issued by us are prepared solely for the confidential use your firm. The scope of the consultancy will only be as set out in that report.

6.4 Without written permission to the contrary, our reports must not, in whole or in part, be disclosed to parties outside of the firm to which they are addressed. We acknowledge that your firm may be required by law to disclose our report to your regulator.

6.5 We do not assume or accept any responsibility or liability in respect of the use of any report by a third party.

7. Quality control over file reviews and consultancy services

7.1 Our file reviewers and consultants are highly experienced professionals. Where less experienced reviewers or consultants are taken on by us, they go through intensive training and a period of shadowing, with all of their work subject to review by a colleague for a reasonable period of time.

7.2 We ask you to share any feedback you receive from regulators about files that we have reviewed, as part of this internal training and commitment to quality control.

7.3 On an ongoing basis, our file review and consultancy reports are routinely peer reviewed by technical consultants other than those who undertook the consultancy work. This is done on both a random sample basis and in response to cases where we perceive there to be heightened risk.

7.4 Our full Supplier Quality Statement can be viewed here.

8. Professional Indemnity Insurance and Limitation of Liability

8.1 We will provide services with reasonable care and skill. It must however be recognised that the scope of work is limited and should not be relied upon to identify all weaknesses or areas of risk within your firm.

8.2 Our liability to you is limited to losses, damages, costs and expenses caused by our negligence or wilful default. However, to the fullest extent permitted by law, we will not be responsible for any losses, penalties, surcharges, interest or additional tax liabilities if you or others supply incorrect or incomplete information, or fail to supply any appropriate information or if you fail to act on our advice or respond promptly to communications from us, HMRC or a regulator.

8.3 You will not hold our directors and staff responsible, to the fullest extent permitted by law, for any loss suffered by you arising from any misrepresentation (intentional or unintentional) supplied to us orally or in writing in connection with this agreement. You have agreed that you will not bring any claim in connection with services we provide to you against any of our partners or employees personally.

8.4 Unless there is a legal or regulatory requirement to do so, our work is not to be made available to third parties without our written permission and we will accept no responsibility to third parties for any aspect of our professional services or work that is made available to them.

8.5 In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is Tokio Marine HCC, of 1 Aldgate, London, EC3N 1RE. The territorial coverage is worldwide, excluding professional business carried out from an office in the United States of America or Canada, and excludes any action for a claim brought in any court in the United States or Canada.

9. Fees and payment terms

9.1 Our fees for file review and consultancy may depend, not only upon the time spent on your affairs, but also on the level of skill and responsibility and the importance and value of the advice we provide, as well as the level of risk.

9.2 If we provide you with an estimate of our fees for any specific work, the estimate will not be contractually binding unless we explicitly state that will be the case.

9.3 We may quote a fixed fee or an indicative range of fees for the provision of specific services. It is not our practice to identify fixed fees for more than a year ahead as such fee quotes need to be reviewed in the light of events, including inflation and staff costs. If it becomes apparent to us, due to unforeseen circumstances, that a fee quote is inadequate, we reserve the right to notify you of a revised figure or range and to seek your agreement thereto.

9.4 We may also need to charge additional fees if the scope of our work extends beyond that initially agreed with you. Such additional work will be charged on an hourly rate basis and, in all cases, agreed with you in advance.

9.5 We will agree invoice terms with you in our engagement letter. These terms may be that we invoice in advance of services provided and/or on completion of the agreed services. In all cases, our invoices will be due for payment within 30 days of issue, unless a direct debit schedule is agreed to. Our fees are exclusive of VAT which will be added where it is chargeable. Any disbursements we incur on your behalf, and expenses incurred in the course of carrying out our work for you, will be added to our invoices where appropriate.

9.6 Unless otherwise agreed to the contrary, our fees do not include the costs of any third party, counsel or other professional fees. If these costs are incurred to fulfil our engagement, such necessary additional charges may be payable by you.

9.7 We reserve the right to charge interest on late paid invoices at the rate of 8% above bank base rates under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend our services or to cease to act for you, having given written notice, if payment of any fees is unduly delayed. We intend to exercise these rights only if it is fair and reasonable to do so.

9.8 If you do not accept that an invoiced fee is fair and reasonable, you must notify us within 21 days of receipt, failing which, you will be deemed to have accepted that payment is due.

9.9 If a client company, trust or other entity is unable or unwilling to settle our fees, we reserve the right to seek payment from the individual (or parent company) giving us instructions on behalf of the client, and we shall be entitled to enforce any sums due against the group company or individual nominated to act for you.

10. Data Protection

10.1 Please refer to our data protection policies within the General tab.

10.2 Upon the reasonable request of the other, we shall each co-operate with the other and take such reasonable commercial steps or provide such information as is necessary to enable each of us to comply with the data protection legislation in respect of the services provided to you in accordance with our engagement letter with you in relation to those services.

11. Client Identification

11.1 As a provider of accountancy services, we are required to identify our clients for the purposes of the UK anti-money laundering legislation. We may request from you, and retain, such information and documentation as we require for these purposes and/or make searches of appropriate databases. If we are not able to obtain satisfactory evidence of your identity, we will not be able to proceed with the engagement.

11.2 Any personal data received from you to comply with our obligations under The Money Laundering, Terrorist Financing and Transfer for Funds (Information on the Payer) Regulations 2017 (MLR 2017) will be processed only for the purposes of preventing money laundering or terrorist financing. No other use will be made of this personal data unless use of the data is permitted by or under enactment other than the MLR 2017, or we have obtained the consent of the data subject to the proposed use of the data.

12. Intellectual Property Rights and Use of Our Name

12.1 We will retain all intellectual property rights in any document prepared by us during the course of carrying out the file review or consultancy, except where the law specifically states otherwise.

12.2 You are not permitted to use our name in any statement or document you may issue unless our prior written consent has been obtained. The only exception to this restriction would be statements or documents that, in accordance with applicable law, are to be made public.

13. Limitation of Third Party Rights

13.1 The advice and information we provide to you as part of our service is for your sole use, and not for any third party to whom you may communicate it, unless we have expressly agreed in the engagement letter that a specified third party may rely on our work. We accept no responsibility to third parties, including any group company to whom the engagement letter is not addressed, for any advice, information or material produced as part of our work for you which you make available to them. A party to this agreement is the only person who has the right to enforce any of its terms, and no rights or benefits are conferred on any third party under the Contracts (Rights of Third Parties) Act 1999.

14. Disengagement

14.1 If we resign or are asked to resign, we will normally issue a disengagement letter to ensure that our respective responsibilities are clear. If we have no contact with you for a period of 12 months or more, we may issue to your last known address a disengagement letter and thereafter cease to act.

15. Electronic and other communication

15.1 Please refer to our electronic and other communication policies within the General tab.

16. Internal disputes within your firm

16.1 If we become aware of a dispute between the parties who own the business or who are in some way involved in its ownership and management, it should be noted that our client is the firm and we would not provide information or services to one party without the express knowledge and permission of all parties. Unless otherwise agreed by all parties, we will continue to supply information to the normal place of business for the attention of the directors or partners. If conflicting advice, information or instructions are received from different directors or partners in the firm, we will refer the matter back to the board of directors or the partnership and take no further action until the board or partnership has agreed the action to be taken.

17. Period of engagement and termination of file review and consultancy services

17.1 Unless otherwise agreed in our engagement letter, our file review and consultancy work will begin when we receive implicit or explicit acceptance of that letter.

17.2 Each of us may terminate our agreement by giving not less than 30 days’ notice in writing to the other party except if you fail to cooperate with us or we have reason to believe that you have provided us, HMRC or a professional body with misleading information, in which case we may terminate this agreement immediately. Termination will be without prejudice to any rights that may have accrued to either of us before termination.

17.3 We reserve the right to terminate the engagement between us with immediate effect in the event of:
– your insolvency, bankruptcy or other arrangement being reached with creditors;

– an independence issue or change in the law which means we can no longer act;

– failure to pay our fees by the due dates;

– or either party being in breach of their obligations if this is not corrected within 30 days of being asked to do so.

17.4 In the event of termination of our contract, we will endeavour to agree with you the arrangements for the completion of work in progress at that time, unless we are required for legal or regulatory reasons to cease work immediately. In that event, we will not be required to carry out further work and shall not be responsible or liable for any consequences arising from termination.

18. Consultancy cancellation or postponement

18.1 Without terminating our engagement terms, either party may cancel or postpone a confirmed consultancy visit in the following circumstances:-
– By us – We will only cancel or postpone confirmed consultancy appointments in exceptional circumstances (e.g. consultant sickness) and will endeavour to give as much notice as possible, albeit the nature of the circumstances may prevent this. In these circumstances you may either cancel the consultancy without charge or work with us to re-arrange for next best available date.

– By you – You may cancel or postpone a confirmed consultancy appointment by giving more than 30 days’ notice. If less than 30 days’ notice is given, we reserve the right to charge a cancellation fee equal to 50% of the agreed fee, if the consultancy time cannot otherwise be re-allocated to another client.

– By you – Where the consultancy engagement is incorporated in your 20:20 Innovation membership (i.e. by way of an annual invoice in advance), you may cancel or postpone a confirmed consultancy appointment by giving more than 30 days’ notice. If less than 30 days’ notice is given, we reserve the right to charge a cancellation fee of £500+VAT, if the consultancy time cannot otherwise be re-allocated to another client.

19. Applicable Law

19.1 These terms and conditions, along with our engagement letters are governed by, and should be construed in accordance with English law. Each party agrees that the courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning file reviews and consultancy. Each party irrevocably waives any right to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.

19.2 We will not accept responsibility if you act on advice previously given by us without first confirming with us that the advice is still valid in light of any change in the law or in your circumstances. We will accept no liability for losses arising from changes in the law, or the interpretation thereof, that occur after the date on which the advice is given.

19.3 The terms implied by section 3 to 5 of the Supply of Goods and Services Act 1982 are, the fullest extent permitted by law, excluded from agreements we make with you.

20.Interpretation

20.1 If any provision of our engagement letter or terms and conditions is held to be void, that provision will be deemed not to form part of this contract. In the event of any conflict between these terms of business and the engagement letter or appendices, the relevant provision in the engagement letter or schedules will take precedence.

1. Purchasing a Product, Resource or Book

Please visit the 20:20 Innovation website at www.2020innovation.com, call the office on T. 0121 314 2020 or email products@2020innovation.com to purchase a product. Payment is required in full at the time of purchase. Once your payment has been received, you will be emailed a VAT invoice and confirmation in connection with your purchase providing you details on how to download the product.

We accept payment via credit card or BACS payment.

2. Notice

No responsibility for loss occasioned by any person acting or refraining from action as a result of the material contained in the Product(s) can be accepted by the authors or 20:20 Innovation Training Limited. 20:20 Innovation Training Ltd does not accept liability for any claims in relation to the use of the Product(s).

3. Use of Your Information and Privacy Policy

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Please see our Privacy Policy for further details.

4. Use of Resources

The purchaser or purchasing firm has full rights to use any resources included within the product on their website, social media and other marketing channels, for as long as they remain a fully paid up subscriber of the product.

The purchaser or purchasing firm shall not disclose, release or pass a copy of any templates, resources, or other material to any third party other than a client or prospect without the express permission of 20:20 Innovation Training Ltd.

1. 20:20 Innovation Services and Partner Services

There are a number of services that 20:20 Innovation either offer direct or are offered via carefully selected third parties. These services include but are not limited to tax fee protection, wealth management, finance, R&D tax services, property services, merger & acquisition.

Please visit the 'Partners' section on the 20:20 Innovation website at www.2020innovation.com for a full list of the services that are available.

2. Further Information

There is a contact form on each Partner page and on our Contact Us page where you can contact us for further information. 20:20 Innovation will either send you further information or will pass your contact details to the third party provider. 

Please visit the 20:20 Innovation website at www.2020innovation.com, call the office on T. 0121 314 2020 or email hello@2020innovation.com for further details.

3. Notice

No responsibility for loss occasioned by any person acting or refraining from action as a result of using any of the Service(s) can be accepted by 20:20 Innovation Training Limited. 20:20 Innovation Training Ltd does not accept liability for any claims in relation to the use of the Service(s).

4. Use of Your Information and Privacy Policy

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

Please see our Privacy Policy for further details.

Throughout this page ‘we’ and ‘us’ should be read as referring to 20:20 Innovation Training Limited.

1. Scope of Services

1.1 In all cases, the detailed scope of our services will be agreed with you in writing. We require this communication to be agreed in writing by you before we commence our services.

1.2 If there are other services that you wish us to carry out which are not listed in the agreed scope, please let us know and we will discuss with you whether they can be included in the scope of our work. If we agree to carry out additional services for you, we will provide you with new or amended confirmation terms.

1.3 Ways in which you can help us to give you the best service are set out in the General tab.

2. Confidentiality

2.1 Unless we are authorised by you to disclose information on your behalf, we confirm that if you give us confidential information we will, at all times, keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to us or our engagement.

2.2 You agree that, if we act for other clients who are or who become your competitors, it will be sufficient for us to take the steps that we consider to be appropriate in order to preserve the confidentiality of information given to us by you. These steps will be the same or similar as we take in preserving the confidentiality of our own information.

2.3 In addition, if we act for other clients whose interests are or may be conflicting to yours, we will manage the conflict by implementing additional safeguards to preserve confidentiality. Safeguards may include measures such as separate teams, physical separation of teams, and separate arrangements for storage of, and access to, information. You agree that the effective implementation of such steps or safeguards will provide adequate measures to avoid any real risk of confidentiality being impaired.

2.4 We may, on occasions, subcontract work on your affairs to other skilled consultants and entities. All such work would continue to be ultimately provided by us and subject to our normal quality control procedures. Your data will not be transferred out of our systems. The subcontractors will be bound by our client confidentiality terms.

2.5 We reserve the right to list names of our clients for promotional purposes.

2.6 Where we make use of external or cloud-based systems, we will ensure confidentiality of your information is maintained.

2.7 This applies in addition to our obligations on data protection as set out in the General tab.

3. Conflicts of interest

3.1 We will inform you if we become aware of any conflict of interest in our relationship with you or in our relationship with you and another client, unless we are unable to do so because of our confidentiality obligations. We have safeguards that can be implemented to protect the interests of different clients if a conflict arises. If conflicts are identified which cannot be managed in a way that protects your interests, we regret that we will be unable to provide further services.

3.2 If there is a conflict of interest that is capable of being addressed successfully by the adoption of suitable safeguards to protect your interests, we will adopt those safeguards. During and after our engagement, you agree that we reserve the right to act for other clients whose interests are or may compete with or be adverse to yours, subject, of course, to our obligations of confidentiality and the safeguards set out in the section on confidentiality above.

4. Fees and payment terms

4.1 We will agree invoice terms with you in our written confirmation. These terms may be that we invoice in advance of services provided and/or on completion of the agreed services. In all cases, our invoices will be due for payment within 30 days of issue, unless a direct debit schedule is agreed to. Our fees are exclusive of VAT which will be added where it is chargeable. Any disbursements we incur on your behalf, and expenses incurred in the course of carrying out our work for you, will be added to our invoices where appropriate.

4.2 We reserve the right to charge interest on late paid invoices at the rate of 8% above bank base rates under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend our services or to cease to act for you, having given written notice, if payment of any fees is unduly delayed. We intend to exercise these rights only if it is fair and reasonable to do so.

4.3 If you do not accept that an invoiced fee is fair and reasonable, you must notify us within 21 days of receipt, failing which, you will be deemed to have accepted that payment is due.

4.4 If a client company, trust or other entity is unable or unwilling to settle our fees, we reserve the right to seek payment from the individual (or parent company) giving us instructions on behalf of the client, and we shall be entitled to enforce any sums due against the group company or individual nominated to act for you.

5. Intellectual Property Rights

5.1 We will retain all intellectual property rights in any document prepared by us during the course of providing the tailored training, except where the law specifically states otherwise.

6. Tailored training cancellation or postponement

6.1 Either party may cancel or postpone a confirmed tailored training event in the following circumstances:-

– By us – We will only cancel or postpone confirmed tailored training events in exceptional circumstances (e.g. presenter sickness) and will endeavour to give as much notice as possible, albeit the nature of the circumstances may prevent this. In these circumstances you may either cancel the tailored training without charge or work with us to re-arrange for next best available date.

– By you – You may cancel or postpone a confirmed tailored training event by giving more than 30 days’ notice. If less than 30 days’ notice is given, we reserve the right to charge a cancellation fee equal to 50% of the agreed fee, if the presenter time cannot otherwise be re-allocated to another client.

Contract formation

  • The submission of a completed online order form begins the contract between us and you for the supply of the websites or content API. These terms and conditions shall apply between you and us unless the agreement is varied by mutual consent in writing
  • The initial contract period is a minimum of 12 months from the date of the order submission, with a one month notice period thereafter.

Payment terms

  • Payment is required in full or monthly via Direct Debit. Upon receipt of your website or content order, you will be emailed a VAT invoice and confirmation
  • Payment is taken in 12 equal monthly instalments. 20:20 Innovation will take payment via its website using Smart Debit as the provider
  • We will take payment once the order has been placed, not when the website is set live
  • Payment for the email service, provider via Mailchimp is paid directly to Mailchimp and not 20:20 Innovation
  • We reserve the rights to change the monthly payments by giving you one months notice in writing to take effect at any time on or after the expiry of the minimum term.

Supply of services

  • Should payment become overdue, we will suspend services post us providing 5 days’ notice in writing to you. The service will be resumed once payment has been made by you and received by us
  • If payment from you to us is not received as per the payment terms.

  • Termination Either you or we may terminate the website or Content API agreement by providing 30 days’ notice in writing, providing this is on or after the minimum 12-month terms
  • We or you may terminate the agreement should the other party become unable to pay its debts with immediate effect
  • We may terminate the agreement, providing notice in writing if you breach contract or obligations
  • Late payment or two consecutive missed payments may result is us terminating the contract by notice in writing
  • On termination of the website or Content API agreement, you will:
    • Pay us any remaining balance of monies due
    • Immediately stop using any of our content, which includes calculators, news, tax rates and other technical or website content we supply
    • Remove the website from our server.

Email service and Mailchimp

  • Our email service is provided via Mailchimp software, any account you set up is in agreement with Mailchimp and not 20:20 Innovation
  • If you choose to use a paid Mailchimp plan, your payment should be made directly to Mailchimp
  • 20:20 Innovation will send emails to your clients on your behalf via Mailchimp.

Notices

  • There is a minimum contract period of 12 months from the date of your submitted order form
  • You are or we may terminate the agreement by providing 30 days’ notice in writing, which is to expire on or after the end of the minimum term.