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1. Making a Booking and Payment

Please visit the 20:20 Innovation website at www.2020innovation.com , call the office on T. 0121 314 2020 or email events@2020innovation.com to make your booking. Payment is required in full and in advance of the event taking place. Once your payment has been received, you will be emailed a VAT invoice and confirmation in connection with your booking.
We accept payment via credit card or BACS payment.

2. Attendance

Where events are free for 20:20 Innovation Members, in order to qualify for free attendance, 20:20 Innovation membership fees should be paid in full at the time of booking. If membership fees are paid monthly via direct debit then a member must remain a member for at least 12 months, otherwise they will be liable to pay the full RRP for the seminar or conference place. Should membership fees be unpaid or your membership subscription has lapsed at the date of the event, 20:20 reserve the right to charge for booked places.

20:20 Innovation are able to offer some events at no charge to 20:20 Innovation Members thanks to the support of our exhibitors who may be in attendance on the day.

Attendees at any 20:20 Innovation events are not permitted to promote products/services without prior notice and permission from 20:20 Innovation.

3. Complimentary Platinum Places at 20:20 Innovation Conferences

Total number of conference places to be used across your 12 month subscription period and are based on your membership partner level as follows:

  • Sole Practitioner – 2 places
  • 2 – 5 Partners – up to 5 places
  • 6 – 9 Partners – up to 9 places
  • 10 – 15 Partners – up to 15 places

4. Event Cancellation/Substitutions

To cancel a booked event or notify us of a substitute delegate please contact 20:20 Innovation by email at events@2020innovation.com. Substitute delegates can be made at any time without charge.

Complementary Conference Places for Platinum Members

If a Platinum Member wishes to cancel complimentary conference booking(s), the appropriate re-allocation of conference places will apply based on when notice of cancellation is received:

  • More than 7 days before the event, the complementary place will be reallocated back to the member in full.
  • 7 days or less before the event, the complementary place will have deemed to have been used and will not be available to use for future events.

Free Events – The appropriate cancellation charge will apply based on the terms below. Where notice of cancellation is received:

  • Less than 5 days before the event, a fee of £30 /£40 plus VAT per person will be invoiced to your firm and will become payable to 20:20 Innovation Training Ltd.

Payable Events – The appropriate cancellation charge will apply based on the terms below. Where notice of cancellation is received:

  • More than 14 days before the event, you will receive a full refund.
  • Between 14 and 7 days prior to the event, you will receive a 50% refund.
  • Less than 7 days before the event, no refund will be made.

5. Notice

It may be necessary to change any aspect of events such as the date/venue or less likely, to cancel it. A full refund and credit note of any attendance fees will automatically be made. 20:20 Innovation Training Ltd does not accept liability for any other claims.

6. Use of Your Information and Privacy Policy

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Please see our Privacy Policy for further details.