2020 Member: Included with 2020 Membership
Non member £179.00 + VAT
With guidelines from various Institutes and Associations of accountants (in 2022 for ICAEW), the importance of measuring client satisfaction has moved up a notch – not that that should have been a reason, but knowing what your best clients care about, how they rate your firm, whether they are thinking of leaving you and what other services might the be interested in buying seems like invaluable information – information which you can obtain, quickly, efficiently, and cost effectively.
This webinar will address:
Anybody in the practice who is interested in understanding what clients care about and what we can do to improve how they rate us.