Non member £99.00 + VAT
Presenter
Dave Goodyear
Presenter
Billie Mcloughlin
What's Included
In this webinar, you will learn about the importance of first impressions in client service and how they impact client and team retention and acquisition. We will focus on key touchpoints like your website, social media presence, and reception area.
You will gain actionable tips and best practices for optimising these areas, supported by real-world examples, and explore how technology and software can streamline the process of creating and maintaining positive first impressions.
Additionally, the session will cover strategies for ensuring continuous improvement by collecting and acting on client feedback.
This webinar is suitable for anyone working in an accountancy practice, including reception and other teams that welcome clients in person or by phone and for those who facilitate or organise web chat.