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Home / Webinar / Client Service - Your First Impression

Pricing

Non member £99.00 + VAT

Presenters

Presenter

Dave Goodyear

About Dave

Presenter

Billie Mcloughlin

About Billie
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What's Included

  • Expert Knowledge from an Industry-Leading Speaker
  • Verifiable CPD hours
  • CPD Tracking and Certificate
  • Live Webinar (if a future date is listed) with Q&A
  • The Recording of the Event
  • Supporting Materials

Objectives

In this webinar, you will learn about the importance of first impressions in client service and how they impact client and team retention and acquisition. We will focus on key touchpoints like your website, social media presence, and reception area.

You will gain actionable tips and best practices for optimising these areas, supported by real-world examples, and explore how technology and software can streamline the process of creating and maintaining positive first impressions.

Additionally, the session will cover strategies for ensuring continuous improvement by collecting and acting on client feedback.

Key topics

  • Using your website as your digital shopfront.
  • Leveraging your social media presence.
  • Giving the best in-person impression using your reception space.
  • How technology can help give your clients and team a better experience.
  • Integrating feedback to ensure continuous improvement.

Who should attend

This webinar is suitable for anyone working in an accountancy practice, including reception and other teams that welcome clients in person or by phone and for those who facilitate or organise web chat.