Engagement Letters – The Foundation of Service and Pricing in a Changing World (Partner Webinar)

PARTNER WEBINAR

This webinar has been planned and delivered in conjunction with one or more of our valued third-party partners. All such webinars are subject to our quality control procedures to ensure relevant learning objectives are set and met, alongside any product demonstration. A member of the 20:20 Innovation team will be joining the presentation, ensuring a lively and relevant dialogue.

OBJECTIVES

This webinar will help attendees understand how engagement letters are changing in response to regulatory developments, digital working and the growing use of AI in practice. It will enable delegates to identify gaps in their current engagement process and take practical steps to define scope more clearly, manage risk more effectively and align pricing with service delivery.

Attendees will also gain insight into how to reduce client friction while improving efficiency, consistency and control.

KEY TOPICs

• Why engagement letters are critical for managing risk, defining scope and supporting pricing.
• The impact of Making Tax Digital (MTD) on engagement, re-engagement and client responsibilities.
• Reduce scope creep and disputes.
• Clarifying the responsibilities of the firm and the client, including digital record-keeping and submissions.
• Addressing the use of AI in practice, including transparency, oversight and client consent.
• Updating engagement letters to reflect changing compliance requirements, including payrolling benefits in kind.
• Using better processes and technology to streamline onboarding (AML/KYC) and client management.
• Aligning pricing, payment terms and service models with modern workflows.
• Treating engagement letters as living documents that evolve with the practice.

WHO SHOULD ATTEND

• Practice owners, partners and directors with responsibility for governance, compliance, pricing and risk
• Practice managers and operation leads focused on improving efficiency, onboarding and client processes
• Senior accountants preparing for MTD who need to review and update engagement terms
• Firms seeking to reduce scope creep, improve profitability and modernise client engagement

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