20:20 Innovation logo

Home / Webinar / Performance Management and Difficult Conversations


2020 Member: Included with 2020 Membership

Non member £199.00 + VAT


Heather Elkington

About Heather
Book now

What's Included

  • Expert Knowledge from an Industry-Leading Speaker
  • Verifiable CPD hours
  • CPD Tracking and Certificate
  • Live Webinar (if a future date is listed) with Q&A
  • The Recording of the Event
  • Supporting Materials


Over the course of this one-hour webinar, understand the high-level importance of effective performance management, including how to have difficult conversations that lead to enhanced performance in future.

Key topics

Heather Elkinton will outline a 3-step process to make performance management and difficult conversations much more approachable:

  1. Avoid creating difficult team members or conversations in the first place! Including creation of conditions for individuals to thrive, with goal setting and accountability.
  2. Understand when and exactly how to have difficult conversations.
  3. What effective performance management looks like.

By the end of this webinar, you will be able to employ the 3 stages of management skills to lead difficult employees successfully.

Who should attend

Line managers within an accountancy environment who want a deeper understanding of how to effectively manage their team, even in challenging situations.