Home / Dashboard FAQ's
What is a webinar?
A webinar is an event conducted online. It happens in real time and you can see the presenter and their screen on your computer, tablet or smartphone. You may participate, if you wish, by asking questions online direct to the speaker. All of our webinars are also recorded for you to watch on demand.
How do I access the downloadable resources I get with my membership?
Select the 'resource centre' button which will allow you to access all of the resources which are included with your membership.
What benefits are included with my subscription?
The 'Access benefits' section will list all of the benefits associated with your subscription e.g. Membership, Property Landlords and Tech-Talk.
How do I book webinars?
Select the 'Book training' button which will take you to the list of all webinars which you are able to book or select these from within the ‘Access benefits’ section.
Where can I see which webinars I have booked?
Select the 'My 20:20 Innovation training' section which will list the webinars you have booked.
How do I book multiple webinars for me and my team?
Visit ‘Book training’ from your Dashboard where you can book multiple webinars for you and your team.
Only Administrators or Training Co-ordinators can book webinars for other team members.
Your firms Administrator can upgrade any Standard User to become a Training Co-Ordinator via ‘My account’ within their Dashboard.
How do I join the live webinar?
Upon registering, participants will receive an email containing a unique link enabling them to join the webinar. The email will be sent from ‘20:20 Innovation – Webinars’ with the email address firstname.lastname@example.org. At the appropriate date and time, click on the link to join the webinar. A reminder email will be sent 24 hours and 1hour before the webinar takes place. You will also be able to join using the link in ‘My 20:20 Innovation training’ within your Dashboard.
How do I access webinar notes, slides and any supplementary information?
Select the 'My 20:20 Innovation training' section and these will be available under ‘Downloads’.
How do I access my CPD Record?
Your CPD Record appears in two places:
Plus see the note below about training undertaken prior to 24 May 2023.
Within ‘My 20:20 Innovation training’ you can see a visual representation of the progress you have made on each of your webinar bookings. This ‘tracking’ only applies to activity undertaken since 24th May 2023 and will build over time. A copy of any previous CPD bookings would have been exported from the previous 20:20 Innovation website and can be separately downloaded within ‘My account’.
At the top of both ‘My 20:20 Innovation training’ and ‘My other training’ you can see how your hours are stacking up against any verifiable and total CPD hours targets that you’ve input in the My Account area.
From both ‘My 20:20 Innovation training’ and ‘My other training’, you can use the ‘Export CPD Data as CSV’ button at the top of the page. This allows you to easily share your CPD records or to undertake any further data analysis.
Please note that both ‘My 20:20 Innovation training’ and ‘My other training’ is organised per calendar year. Some professional bodies may set and monitor CPD requirements for alternative periods but you can use the CSV function described above to produce reports for any period that you require. Also, in relation to the ICAEW, their CPD year runs from 1 November to 31 October, but they have been clear that they will refer to a firm’s own CPD management year (such as calendar years) in their monitoring and so there is no requirement to maintain CPD records on a 31 October year-end basis.
How do I access my CPD Certificates?
CPD certificates for each webinar can be obtained from the ‘My 20:20 Innovation training’ section under ‘Downloads’. Please note the number of CPD hours on the certificate for a webinar will mirror the amount of time you have actually spent watching the course. To obtain the maximum CPD hours for the session, you will need to complete the training session in full.
These CPD certificates will only relate to training that you have started to watch on the new 20:20 Innovation website, since Spring 2023.
CPD certificates for training that took place prior to Spring 2023 would have been emailed to you after each training session took place. Please search for emails from email@example.com and check your junk folder.
Where can I see my recent purchases and invoices?
Select the 'Purchases' section which will display all your purchases and a copy of any relevant invoices.
Can I see my teams’ training records and their progress against CPD hour requirements?
Administrators and Training Co-Ordinators can see what training their team has booked on and how much CPD they’ve undertaken, across 20:20 Innovation and other sources. They can also see CPD hour requirements (if they’ve been input via My Account) and progress against them. To do this, select the 'My teams training' section where you can see how each of your team are doing against input CPD hour requirements, use the plus buttons to drill down into more detail, filter by office, professional body or ICAEW CPD categories and produce useful csv reports.
Your firm’s Administrator can upgrade any Standard User to become a Training Co-Ordinator via ‘My Account’ within their Dashboard.
Please note that ‘My team’s training’ is organised per calendar year. Some professional bodies may set and monitor CPD requirements for alternative periods but you can use the .csv report function to produce reports for any period that you require. Also, in relation to the ICAEW, their CPD year runs from 1 November to 31 October, but they have been clear that they will refer to a firm’s own CPD management year (such as calendar years) in their monitoring and so there is no requirement to maintain CPD records on a 31 October year-end basis.
How do I access previous newsletters?
Select the 'Access benefits' section and then the 'newsletters' box which will take you to a all of our previous newsletters.
How do I amend my details?
Go to the 'My account' section and under the 'My details' heading, click the 'Edit my details' link where you are able to change your personal details.
How do I change my password?
Go to the 'My password' section where you are able to choose a new password.
How can I add a team member to my account?
Administrators and Training Co-Ordinators can add team members. To do this, go to the 'My account' section and under the 'Team members' heading, select the 'Add new team member link.
Can I see when various events are taking place?
Yes - select the 'Calendar' section which will display all of the events taking place within each month and will also highlight any that you have already booked on.
How do I know which subscriptions I have and the expiry date?
Select the 'Subscriptions' section which will detail which subscriptions you currently have, the next payment date and amount.
How do I upgrade my membership?
Premier Plus 20:20 Innovation members are able to upgrade to Platinum. If you are an Administrator or Training Co-Ordinator, then you will see the option to upgrade within the ‘Subscriptions’ section.
How do I access the notes and slides for the webinar?
Where applicable, webinar materials, such as notes and slides will be available to download from within the live webinar environment. You will also be able to download them in advance, or after the event, by visiting ‘My 20:20 Innovation training’ within your Dashboard.
How do I add closed captioning/subtitles on live and recorded webinars?
For live webinars
Once you have joined the live webinar, select the ‘CC’ icon on the right-hand side of the screen. The ‘CC’ icon will turn green and English subtitles will then appear at the bottom of the webinar screen once the webinar is in session. To turn off the subtitles, select the “CC” icon, the button will turn grey, and the subtitles will be turned off.
For recorded webinars that have already taken place
Choose the relevant webinar with My 20:20 Innovation Training, select the ‘CC’ icon on the bottom right of the webinar screen, and then ‘English (auto generated) CC’. English subtitles will then appear at the bottom of the webinar screen once the webinar is being played. To turn off the subtitles, select the “CC” icon and select ‘Off’.
Which webinar provider do you use?
20:20 Innovation use GoToWebinar, an industry leading webinar platform that makes it easy to join our webinars from your computer, tablet or smartphone. Please view ‘how to join the webinar’ below for further details.
Can I access via a smartphone or tablet?
In order to connect and listen to a webinar via a smartphone or tablet you simply need to download the GoToWebinar App on IOS or Android which is free from the App Store or Google Play Store.
Will I be able to listen to the presenter and ask questions?
You can listen to the presenters using your laptop/desktop speakers on your computer, tablet or smartphone or by using a headset. Once you are connected to the webinar, a box will appear on the right-hand side of the screen where you can post any questions for the speaker to make it truly interactive.
Can other team members in my organisation join in as well?
Multiple delegates from a firm may attend the same webinar but they need a separate registration to ensure they receive their CPD tracking. Multiple attendees using the same registration link to connect to the webinar results in a deterioration of the audio and picture quality.
What if we watch a webinar as a group? Can we record all of our CPD?
Group webinar viewing is a great way to create a constructive training session! 20:20 Innovation will track the webinar progress of the individual(s) whose account is used to facilitate the group viewing. For all other individuals (and for any additional time spent in group discussion on the topic of the webinar), this should be recorded by them as Other CPD. This can be done in ‘My other training’, with the webinar name and duration (which can include any group discussions after / during the webinar). This can be marked as verified if the firm has maintained an attendance list of who watched the webinar.
What happens if the webinar has already taken place but I didn’t register in advance?
Simply book on the webinar using the ‘Book Training’ button in your Dashboard and follow through the booking process. You will then be able to access a copy of the recording in ‘My 20:20 Innovation training’.
How can I record other CPD?
Your 20:20 Innovation dashboard includes the facility to include any training and learning you do in addition to your 20:20 Innovation webinars.
In ‘My other training’ you will initially see a data notice to confirm that the other training you enter will be visible to your firm’s ‘training coordinators’ and administrators and used to ensure firm-wide CPD compliance. Once you’ve agreed to this, you will have the functionality to record other training across a wide spectrum of areas and search and report on this for your own future reference and CPD records. You are also able to mark training as ‘verified’ if this is the case and make a note of where you’ve saved the evidence of this.
Do remember that your CPD records need to include your initial planning and your reflections on the effectiveness of the training.
To further assist with this, 20:20 Innovation members have access to Training Plan Resources. This includes a Training Plan and CPD Record where frequently required CPD processes can be documented. This includes:
The Training Plan and CPD Record also includes links to the latest CPD guidance from a wide range of professional bodies.
How can I demonstrate that I have reflected on the effectiveness of my CPD learning?
Unless otherwise prescribed by your professional body (where applicable) and/or your employer, you can document your reflections in a range of ways. To assist with this, 20:20 Innovation members have access to Training Plan Resources. This includes a Training Plan and CPD Record where frequently required CPD processes can be documented. This includes space to reflect on training booked and undertaken. There is also a CPD Reflection Tool for individuals who wish to record their reflections on a webinar-by-webinar basis.
Do I pay for the call charges?
There are no call charges to pay as you access the webinar directly over the internet.
How do I join a Virtual Member Meeting?
Virtual Members Meeting are hosted on Zoom. There is a link in ‘My Training’ to join the live Zoom session.
You will also receive an email from Zoom with your dedicated link to join the meeting. In some instances, we find that the Zoom confirmation emails go into Junk/Spam folders and some email servers can block emails from Zoom.
I’m not receiving emails from Zoom?
Account-related notifications will come from firstname.lastname@example.org, please ask your company IT team to whitelist the email email@example.com to ensure you receive these emails. Please see this article for ways to ensure you receive the emails and how to locate emails that may have gone into your Spam folder. Here is a useful article on how to whitelist emails.
When will webinar recordings be made available?
We know that you will be eager to get at your webinar recordings as soon as possible after our live events. To ensure you get a great experience, we do run them through a quality control process before uploading. In most cases, the recordings will be available within 5 working days and we will always make sure that they are available within 10 working days.