Throughout this page ‘we’ and ‘us’ should be read as referring to 20:20 Innovation Training Limited.
1.1 We are committed to providing you with a high-quality service that is both efficient and effective. If, at any point you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know by contacting CEO Michael Roberts at firstname.lastname@example.org or by calling 0121 314 2020.
1.2 We will consider carefully any complaint you may make about our services as soon as we receive it and do all we can to explain the position to you. We will acknowledge your complaint within five business days of its receipt and endeavour to deal with your complaint within four weeks.
1.3 Our full Supplier Quality Statement can be viewed here.
2.1 In this clause , the following definitions shall apply:
2.2 We shall each be considered an independent data controller in relation to the client personal data. Each of us will comply with all requirements and obligations applicable to us under the data protection legislation in respect of the client personal data.
2.3 You shall only disclose client personal data to us where:
2.4 Should you require any further details regarding our treatment of personal data, please contact us at data.controller@2020Innovation.com and we’ll respond.
2.5 We shall only process the client personal data:
2.6 For the purpose of providing our services to you, we may disclose the client personal data to our regulatory bodies or other third parties (for example, our professional advisors or service providers). The third parties to whom we disclose such personal data may be located outside of the United Kingdom. We will only disclose client personal data to a third party (including a third party outside of the UK) provided that the transfer is undertaken in compliance with the data protection legislation.
2.7 We may disclose the client personal data to other third parties in the context of a possible sale, merger, restructuring or financing of or investment in our business. In this event we will take appropriate measures to ensure that the security of the client personal data continues to be ensured in accordance with data protection legislation. If a change happens to our business, then the new owners may use our client personal data in the same way as set out in these terms.
2.8 We shall maintain commercially reasonable and appropriate security measures, including administrative, physical and technical safeguards, to protect against unauthorised or unlawful processing of the client personal data and against accidental loss or destruction of, or damage to, the client personal data.
2.9 In respect of the client personal data, provided that we are legally permitted to do so, we shall promptly notify you in the event that:
3.1 Unless you instruct us otherwise, we may, if appropriate, communicate with you and with third parties by email or other electronic means. The recipient is responsible for virus checking emails and any attachments.
3.2 With electronic communication, there is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception by third parties. We use virus-scanning software to reduce the risk of viruses and similar damaging items being transmitted in emails or by electronic storage devices. Nevertheless, electronic communication is not totally secure and we cannot be held responsible for damage or loss caused by viruses or for communications which are corrupted or altered after despatch. Nor can we accept any liability for problems or accidental errors relating to this means of communication, especially in relation to commercially sensitive material. These are risks you must bear in return for greater efficiency and lower costs. If you do not wish to accept these risks, please let us know and we will seek to agree alternative processes.
3.3 Any communication by us with you sent through the postal system is deemed to arrive at your postal address two working days after the day the document was sent.