Name: 2020 Innovation Training Ltd
Address: Pinewood Business Park, Birmingham, B37 7HG, UK
Telephone: +44 (0) 121 314 2020
Price range: $

Objectives

Make faster, clearer decisions. Learn how confident, direct communication removes friction,
alignment issues and endless back-and-forth.

Build a culture of accountability. Shift your team from approval-seeking to ownership through
honest, values-based conversations.

Turn feedback into fuel. Create feedback loops that drive performance and growth without the
fear or confusion that hold teams back.

Key Topics

The mindset shift from nice to kind: Why avoiding conflict kills trust and how to reframe
“kindness” as honesty, clarity and respect.
The anatomy of a tough conversation: What to say (and what not to) when emotions run
high or behaviour needs to change.
The language of accountability: Phrases and frameworks that stop blame, defensiveness and people-pleasing in their tracks.
Creating a culture of courage: How to build everyday habits that make candour and
feedback the norm, not the exception.

Who Should Attend

Middle-managers, senior team leaders and business owners.

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