20:20 Innovation logo

1. Making a Booking and Payment

Please visit the 20:20 Innovation website at www.2020innovation.com , call the office on T. 0121 314 2020 or email webinars@2020innovation.com to make your booking. Payment is required in full and in advance of the event taking place. Once your payment has been received, you will be emailed a VAT invoice and confirmation in connection with your booking.
We accept payment via credit card or BACS payment.

Further details on making a webinar booking [MD/SJ NEED TO ADD DETAILS]

Please also see our Webinars FAQs  [MD/SJ NEED TO ADD LINK]

2. Webinar Cancellation/Substitutions

To cancel a booked webinar or notify us of a substitute delegate please contact 20:20 Innovation by email at webinars@2020innovation.com. Substitute delegates can be made at any time without charge.

If you have paid to join the webinar (excluding webinars included with 20:20 Innovation membership) the appropriate cancellation charge will apply based on the terms below. Where notice of cancellation is received:

  • More than 14 days before the webinar, you will receive a full refund.
  • Between 14 and 7 days prior to the webinar, you will receive a 50% refund.
  • Less than 7 days before the webinar, no refund will be made.

Cancellations of any webinars that are included with 20:20 Innovation Membership are not entitled to any refund.

3. Notice

20:20 Innovation accept no liability and is not obliged to refund any fees paid in connection with a webinar if the customer cannot access the live event as a result of any technical issues within your organisation.

Furthermore 20:20 Innovation does not accept any liability if there are any technical issues which prevent 20:20 Innovation from broadcasting a live webinar. Every effort will be made to reschedule any events that are postponed for any technical reasons beyond our control.

By registering on our webinars, 20:20 Innovation monitors the number of computers which access the live event to ensure superior audio quality provided to delegates, as each link is intended for use by one person only.

4. Use of Your Information and Privacy Policy

20:20 Innovation understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Please see our Privacy Policy for further details.