Difficult Conversations - Making Them a Little Less Difficult

Objectives

Difficult conversations are inevitable in every workplace and team. This webinar will enable you to understand why difficult conversations are particularly difficult for you, and give you the tools to approach and deliver them in a better way.

Key Topics

• Understanding your own approach to difficult conversations
• Recognising the importance of good difficult conversations
• Knowing the mindset you need to adapt in difficult conversations
• Adopting a script for difficult conversations

Who Should Attend

Anyone in leadership/management, and or those who potentially have difficult conversations with clients and customers.